Returns

RETURNS

We understand that shopping online can be tricky and we want you to love the things you buy from Golden By Design. 

However, we will not accept any goods for return where you have simply changed your mind, and all goods for return must be authorised by us, whether purchased online, in person or via phone or email.

If for any reason you are not satisfied with any product you have purchased, please contact us within 7 days of receiving your order and we can discuss options available.

A refund or credit note will be at our discretion. Please note, goods purchased on lay-by, or gift vouchers are non-returnable and are considered firm sale, whether purchased online, in store, or via phone or email.